Our claims management approach is focused on delivering a timely and efficient outcome which ensures you receive full policy entitlement.
Through our dealings with all the major insurers we command direct access to their senior management to resolve problem claims. No matter how difficult or complicated your claim, we can help.
Professional management of your claim in the first 2 days can dramatically affect the outcome of your claim.
Our experience is that the first 48 hours of loss is critical and can dramatically affect the outcome of the claim.
During this period we follow the following steps:
Contractual Liability Assistance – We have access to a dedicated Helpline that will respond to client requests to review contracts with the aim of confirming that contractual exposures are covered under their insurance program. Click here for more information.
Sum Insured Calculators – To avoid underinsurance we have access to resources that can assist in ensuring you are not under-insured. Click here to find how.